DWAL was developed to promote and ensure disability equality within the social housing sector. However, it has now expanded to cover all aspects of service provision, from the small shop to the largest local authority.

It offers training to front line staff, advice and audits on accessibility (physical, sensory and attitude), and can play a strategic role within organisations by helping develop workable policies, procedures and action plans.

FACT - 42% of social housing tenants have a long-term limiting illness or impairment
(source - MORI poll for Housing Corporation)

Exciting and rewarding one-day workshop for Customer Services and Reception staff

Show commitment to equality and human rights by investing in some of the most important staff within your business - those with first point of contact.

Customers come from all walks of life and each is an individual.

Service providers are required to abide by the law, much of it introduced recently.

The approach taken by key front line staff on:

• Age
• Gender
• Race
• Disability
• Religion or Belief
• Sexual orientation

reflects directly on your business or organisation.

Did you know?

A pre-op male to female transgender must have the option to use a female WC

The word ‘handicapped’ is directly derived from ‘cap-in-hand’ (begging)